WHAT SHIPPING METHODS ARE AVAILABLE?
Available shipping methods and charges are displayed at checkout based on your delivery address and the items in your order.
Free-shipping eligibility, when available, is calculated using the order subtotal after discounts have been applied.
HOW LONG WILL DELIVERY TAKE?
Estimated delivery times vary depending on the product, destination, selected shipping method, carrier operations, customs procedures, and other factors.
Please review our current Shipping Policy and the estimated delivery information shown at checkout. Business days exclude weekends and public holidays.
HOW MUCH DOES SHIPPING COST?
Shipping costs depend on your destination, selected shipping method, and order contents. Enter your delivery address at checkout to view the applicable shipping charge before completing your purchase.
WHY ISN’T MY TRACKING NUMBER WORKING?
Tracking information generally takes approximately 2–5 business days to become active after your order ships.
If your tracking information has not updated after this period, please contact support@gearvet.com.
CAN I CHANGE MY ORDER OR SHIPPING ADDRESS?
You may request changes to your order, including its size, color, quantity, or shipping address, within 6 hours after purchase.
Contact support@gearvet.com immediately with your order number and the requested changes. Changes cannot be guaranteed after the 6-hour period or once production has begun.
CAN I CANCEL MY ORDER?
You may request cancellation within 6 hours after purchase, provided production has not begun.
Contact support@gearvet.com immediately with your order number. Once production begins, the order cannot be canceled.
WHAT IF MY ORDER IS DELAYED?
Please review your tracking information and the estimated delivery timeframe in our current Shipping Policy.
Carrier delays, customs processing, severe weather, incorrect addresses, and other circumstances outside our control may affect delivery. If your order is overdue, contact support@gearvet.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed at checkout and may include major credit cards and PayPal. Your payment method is generally charged when your order is successfully placed.
WHY DID MY PAYMENT FAIL?
A payment may be declined because of:
- Incorrect payment information
- Insufficient funds
- An expired or inactive card
- Bank security restrictions
- A transaction timeout
- A spending limit
- A card reported lost or stolen
Please verify your payment details or contact your bank or payment provider for assistance.
HOW DO YOU CHECK PRODUCT QUALITY?
Our fulfillment partners inspect products before shipment for visible defects, print quality, product details, and order accuracy. We do not guarantee or advertise a specific numerical quality-assurance score.
HOW IS MY PAYMENT INFORMATION PROTECTED?
Payment information is securely submitted to the applicable payment processor. Gearvet does not directly store complete payment-card numbers or card security codes on its servers.
For more information, please review our Privacy Policy.
WHAT IS YOUR RETURN POLICY?
Eligible products may be returned within 30 calendar days after delivery.
To request a return, contact support@gearvet.com with your order number, reason for return, and any relevant photographs. Products must meet the eligibility requirements stated in our Return & Refund Policy.
No restocking fee applies.
WHAT IF MY ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT?
Report damaged, defective, or incorrect items within 7 calendar days after delivery.
Email support@gearvet.com with:
- Your order number
- A description of the issue
- Clear photographs showing the product and problem
If the issue resulted from our error, Gearvet will pay the applicable return-shipping cost.
CAN I RETURN A PRODUCT IF I DO NOT LIKE IT?
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions and exclusions stated in our Return & Refund Policy.
Contact us before returning any product. Personalized, custom-made, used, washed, damaged, or otherwise ineligible products may not qualify for return unless they arrived damaged, defective, or incorrect.
HOW DO I RETURN MY ORDER?
Contact support@gearvet.com before sending your product back. Include your order number and reason for the return.
Our support team will review your request and provide return instructions. Returns sent without authorization may not be accepted.
If the return is caused by a damaged, defective, or incorrect item, Gearvet will pay the applicable return-shipping cost. For other eligible returns, return-shipping responsibility is governed by our Return & Refund Policy.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are processed within 5 business days after approval.
After Gearvet processes the refund, your bank or payment provider may require additional time to post the funds to your account.
WHY HAVEN’T I RECEIVED MY ORDER?
Your order may still be in production, awaiting carrier pickup, in transit, delayed by customs, or affected by an address or carrier issue.
Review your order confirmation and tracking information first. If the estimated delivery period has passed, contact support@gearvet.com.
MY TRACKING SAYS “DELIVERED,” BUT I CANNOT FIND THE PACKAGE. WHAT SHOULD I DO?
Please:
- Confirm that the shipping address is correct
- Check your mailbox and surrounding property
- Ask household members or neighbors
- Contact the local carrier or post office
- Allow 1–2 business days, as some packages are marked delivered shortly before arrival
If you still cannot locate the package, contact support@gearvet.com.
HOW CAN I CONTACT GEARVET?
For assistance, email support@gearvet.com and include your order number whenever applicable.